We are committed to providing you with high-quality eyewear. In the rare event that a product does not fit you or you do not like it, you can request a refund/exchange.
| Product | Refund Eligibility Period* | Exchange Period* | |
|---|---|---|---|
| Eyeglasses (Brands include: John Jacobs, Vincent Chase, Lenskart Air, Lenskart BLU & Hooper) | Within 14 days | Within 14 days | |
| Sunglasses (Brands include: John Jacobs, Vincent Chase & Hooper) | Within 7 days | Within 7 days | |
| Contact Lenses (Brands include: Aqualens & Aquacolor) | Within 14 days | Not eligible | |
| Other Brands | Within 14 days | Within 14 days | |
| Others (lens solution, case & accessories) | Not eligible | Not eligible | |
| Gold/Silver Membership | No Refund/Exchange eligible | ||
*T&Cs Apply
You can always opt for an exchange or return on your order. However, if your reason for doing so is fit or alignment, you can visit the nearest store with the product & our team will be happy to make any adjustments then & there for free.
click to know the Exchange process for web/ for app
If you wish to exchange your product, you can use any of the following options:
- Same frame & same lens package – This is the fastest option. In case you find a scratch on the lens/peel off on the frame, you can get a fresh piece of the same frame & lens package (or coating). There will be no extra charges borne by you in this case.
- Same frame & different lens package – If you feel like you could have opted for a different lens package, you can do so now. Get a fresh piece of the same frame & upgrade to a different lens package (or coating). Any additional amount for the upgrade will have to be borne by you.
- Different frame & different lens package – In case you don’t like how the frame looks on you, you can choose a new one from a wide range of different frame & lens packages. Any difference in the new & old products will have to be borne by you.
There are many ways through which you can return a product.
- Raise a return request through the app in the “My Orders” section or click on “Need Help/Contact Us”.
- We provide 100% free pick-up service (few cities may be excluded) from your address within 1-2 days after the request has been raised. Please keep the product(s) ready & hand it over to our allotted pick-up partners.
- The products(s) will then be checked for quality & verified. Wrong/Damaged items & empty returns will not be proceeded.
- Post the quality check, the exchange will automatically be processed or the refund will automatically be initiated within 2-3 days.
In case your location is not eligible for reverse pick-up, you can courier the same to us.
- Pack the product(s) in a box.
- We will send you a return label on your registered email. Please get a printout of this label & stick it on the box.
- Ship the product to the address below using any of your preferred courier service:
Lenskart Warehouse
Sector 74A, Gurugram
Haryana, 122004
Note: We will reimburse up to ₹100 against the courier charges paid for the return once the product is received and on presentation of the actual courier bill.
- Our team will check the product & eligibility, and then accept/reject the return request.
- Post the return, you can exchange it for a new one immediately or request a refund, at any Lenskart store.
- Alignment Issues: This can happen in new eyeglasses & can be adjusted quickly at any of our stores. Visit your nearest store & our team will be happy to resolve the issue.
- Power adjustment Issues: New glasses, especially progressives and bifocals, can take as much as 7-10 days to adjust to your eyes. We request you to please be patient and to not raise a return request for this.
- Accidental damage without insurance: This is not covered under Lenskart’s return policy. Click here to know more about our Insurance Policy for damages/breakages.
We allow exchange/refund for all our products with the following exceptions:
- Eyeglasses & sunglasses with the following are not accepted for exchange/refund:
- Scratches on frame/lens that were not present at the time of delivery - We do a rigorous 3-step quality check to ensure that the product reaches you in perfect condition.
- Damaged product(s) due to mishandling post-delivery - Product is de-shaped, with visible intentional damage to the product.
- Damage to the eyewear case/any other standard packaging - The case /packaging is torn/damaged & not in the same condition as it was received.
- Contact Lenses: Acceptable only for exceptional cases, within 14 days through our customer support centre. The lenses should be unworn, with the sealed outer packaging intact.
- Accessories (lens cleaner, contact lens case, contact lens solution & others): Refund/Exchange is not allowed.
- Gold/Silver Membership: Once purchased, this membership is non-refundable.
- Only exchange will be provided for orders made through cash on stores and cash on delivery (COD) orders. These orders will not be eligible for refund. This is applicable for cancellation as well as returns post delivery.
Our refund process has the following steps :
On an average, it takes 10-12 days for the refund to be processed, post initiation.
We offer a wide range of convenient options for you to exchange a product. However, if you still wish to return a product, you can choose to receive the refunded amount for said product. While raising a return request on the app/website or through customer support, we will prompt you to choose the refund method. You can choose any of the options below:
This is an amount issued in lieu of the order returned to us and is credited in your Lenskart account. You can use this online or at any Lenskart store.
- Use it to place a new/replacement order.
- Amount is instantly credited to your account after product pick-up.
- Can be used to purchase any product online on the app/website or in stores.
- Has lifetime validity - the store credit amount will never expire.
- 1 store credit = ₹1
Note: Once issued, the store credit cannot be converted to a refund (to original source) at a later stage.
- You will get a refund back to the original source of payment through which the product was purchased.
- The amount will be credited to your account in:
- 1-5 business days in case of wallets/debit card payment.
- 7-10 days in case of credit card payment.
- Note: The amount will be credited only once the product has reached us and the quality check has been done.
- If the amount is paid using a combination of store credit & online payment, then the respective amount will be added to your store credit & the original payment mode.
E.g. If you paid ₹100 using store credit & ₹1500 through a debit card/other payment mode, then the amount i.e. ₹100 & ₹1500 will be refunded to your store credit & debit card/other payment mode respectively.
- Only exchange will be provided for orders made through cash on stores and cash on delivery (COD) orders. These orders will not be eligible for refund.
- This is applicable for cancellation as well as returns post delivery
| Refund Source | Timeline | How It's Done |
|---|---|---|
| Store Credit | Instantly post the product is received | The amount is automatically credited once the product is received & quality check is done |
| Wallets/Debit Card | 1-5 days post the product is received | |
| Credit Card | 7-10 days post the product is received | |
| UPI Payment (Store order) | Within 24 hours of receiving the account details | A safe link will be provided to share your bank details. Post the product is received, refund will happen automatically |
- Refund will only be initiated after the product is received at our warehouse & has passed the requisite quality check.
- If you select the option of Store Credit while filing a return request, you will not be able to change it later. The store credit cannot be changed to cash refund.
- Partial refunds will not be provided on products under Buy One Get One offer