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Know Your Eyewear

Size & Fit

We offer glasses in 5 frame sizes: Extra-Narrow, Narrow, Medium, Wide & Extra-Wide. Click here to know your size or try our Virtual AR Technology to see how your favourite frames look on you.

80% - 90% of our customers find a Medium-sized frame to be the best fit.

Frame Components

The different components that come together to make a great frame

Types of Lenses

You can buy the following types of lenses on the app, our website or at any of our stores:

Lens Type Feature
Anti-Glare or Anti-Reflective
  • Also known as AR coating
  • Eliminates reflection & glare
  • Improves vision
UV Protection
  • Filters out 98% of UVA and UVB light
  • Blocks all light rays up to 400 nanometres
  • Protects your eyes
Anti-Glare or Anti-Reflective
  • Blocks 90% harmful blue rays emitted by digital devices
  • Reduces eye strain
  • Offers vision clarity & UV protection
The Right Prescription

It is important to find the right prescription type for your eyes before you buy eyeglasses. We offer the following:

Fields of Vision One Two Three
Vision Range Near or distant Near & distant Near, distant & Intermediate
Visible Distinction No visible distinction Single visible line No visible distinction
Correction Corrects myopia, hypertropia & astigmatism Corrects presbyopia Corrects presbyopia
Trying On Frames

You can see how the frames look on you by using our Virtual AR Technology . Simply follow the instructions to get a 180° view of yourself in your favourite frames.

Additionally, you can visit any store or experience Lenskart@Home—where you can try & buy from 150+ frames, all from the comfort of your home.

Finding Out Your Power

In order to find out your power, you can opt for an eye test at Lenskart. You can either visit your nearest store for a free eye check-up or book a home eye test for only ₹99! The safe & thorough 12-step eye test will be done by a certified optometrist with the latest equipment, and you’ll be provided the prescription immediately after the check-up.

Quality Assurance

Quality is at the core of all Lenskart products. All our products are thoughtfully designed using high-quality materials like acetate, stainless steel, titanium & TR90. This ensures maximum comfort, protection, flexibility and breakage-resistance. We also offer a 1-year warranty on all our glasses.

If You Don’t Have Your Prescription

It is okay if you do not have your prescription handy. You can update your prescription within 7 days of purchasing any eyewear. Simply place the order and provide your power using the links shared in the SMS & email sent to you post-order completion.

Submitting Your Power

You can submit your power details after completing the purchase in a number of ways - by uploading a picture of your prescription, manually entering it online, requesting a callback from our team or mailing us at support@lenskart.com.

Availability of Complex Powers

At Lenskart, we stock all powers - from simple to complex. We use robotic technology to make glasses, which ensures that the most complex powers are fitted perfectly, ensuring 100% error-free glasses.

Policies

Your order is always a priority for us. Once you place an order, there are many teams working hard to ensure that your product reaches you at the earliest without any compromise on the quality:


Delivery Timelines

Based on the product, power & your location, our delivery timelines will vary. To know more, please refer to the table below:

Product Zero Power Single Vision Bifocal/ Progressive
Eyeglasses 2-3 days 5-7 days 7-10 days
Sunglasses 2-3 days 5-7 days NA
Contact Lenses 2-3 days 5-7 days NA
Gold/ Silver Membership Applicable from the date of purchase
Accessories
  • If ordered along with other eyewear products, along with the other products in the order
  • If ordered separately, 2-3 days
Terms & Conditions

The estimated delivery timelines are subject to the following conditions being met:

  • The order is considered “complete” only after the power is provided by the customer for single-vision & bifocal eyeglasses. Your order will not get processed until you provide your prescription or update your power. This will lead to a delay in the delivery timelines committed.
  • In order to ensure that only the best-quality eyewear reaches you, our products undergo a rigorous quality check. If during the quality check, it is observed that the product does not match the highest quality, a new product is manufactured exclusively for you. We will ensure that we still maintain the delivery timelines in these cases. However, there can be a possible delay if the quality check fails for any of the products in your order.

We are committed to providing you with high-quality eyewear. In the rare event that a product does not fit you or you do not like it, you can request a refund/exchange.

Timelines For Exchange/Returns
Product Refund Eligibility Period* Exchange Period*
Eyeglasses (Brands include: John Jacobs, Vincent Chase, Lenskart Air, Lenskart BLU & Hooper) Within 14 days Within 14 days
Sunglasses (Brands include: John Jacobs, Vincent Chase & Hooper) Within 7 days Within 7 days
Contact Lenses (Brands include: Aqualens & Aquacolor) Within 14 days Not eligible
Other Brands Within 14 days Within 14 days
Others (lens solution, case & accessories) Not eligible Not eligible
Gold/Silver Membership No Refund/Exchange eligible

*T&Cs Apply

You can always opt for an exchange or return on your order. However, if your reason for doing so is fit or alignment, you can visit the nearest store with the product & our team will be happy to make any adjustments then & there for free.

click to know the Exchange process for web/ for app

Exchange

If you wish to exchange your product, you can use any of the following options:

  • Same frame & same lens package – This is the fastest option. In case you find a scratch on the lens/peel off on the frame, you can get a fresh piece of the same frame & lens package (or coating). There will be no extra charges borne by you in this case.
  • Same frame & different lens package – If you feel like you could have opted for a different lens package, you can do so now. Get a fresh piece of the same frame & upgrade to a different lens package (or coating). Any additional amount for the upgrade will have to be borne by you.
  • Different frame & different lens package – In case you don’t like how the frame looks on you, you can choose a new one from a wide range of different frame & lens packages. Any difference in the new & old products will have to be borne by you.
The Return Process

There are many ways through which you can return a product.

Schedule a pick-up
  • Raise a return request through the app in the “My Orders” section or click on “Need Help/Contact Us”.
  • We provide 100% free pick-up service (few cities may be excluded) from your address within 1-2 days after the request has been raised. Please keep the product(s) ready & hand it over to our allotted pick-up partners.
  • The products(s) will then be checked for quality & verified. Wrong/Damaged items & empty returns will not be proceeded.
  • Post the quality check, the exchange will automatically be processed or the refund will automatically be initiated within 2-3 days.
Ship product(s) to Lenskart

In case your location is not eligible for reverse pick-up, you can courier the same to us.

  • Pack the product(s) in a box.
  • We will send you a return label on your registered email. Please get a printout of this label & stick it on the box.
  • Ship the product to the address below using any of your preferred courier service:
Address:
Lenskart Warehouse
Sector 74A, Gurugram
Haryana, 122004

Note: We will reimburse up to ₹100 against the courier charges paid for the return once the product is received and on presentation of the actual courier bill. Kindly attach the courier bill in an email and share with support@lenskart.com

Visit the nearest store
  • Our team will check the product & eligibility, and then accept/reject the return request.
  • Post the return, you can exchange it for a new one immediately or request a refund, at any Lenskart store.
Product Returns To Be Avoided In the Following Cases
  • Alignment Issues: This can happen in new eyeglasses & can be adjusted quickly at any of our stores. Visit your nearest store & our team will be happy to resolve the issue.
  • Power adjustment Issues: New glasses, especially progressives and bifocals, can take as much as 7-10 days to adjust to your eyes. We request you to please be patient and to not raise a return request for this.
  • Accidental damage without insurance: This is not covered under Lenskart’s return policy. Click here to know more about our Insurance Policy for damages/breakages.
Terms & Conditions

We allow exchange/refund for all our products with the following exceptions:

  • Eyeglasses & sunglasses with the following are not accepted for exchange/refund:
    1. Scratches on frame/lens that were not present at the time of delivery - We do a rigorous 3-step quality check to ensure that the product reaches you in perfect condition.
    2. Damaged product(s) due to mishandling post-delivery - Product is de-shaped, with visible intentional damage to the product.
    3. Damage to the eyewear case/any other standard packaging - The case /packaging is torn/damaged & not in the same condition as it was received.
  • Contact Lenses: Acceptable only for exceptional cases, within 14 days through our customer support centre. The lenses should be unworn, with the sealed outer packaging intact.
  • Accessories (lens cleaner, contact lens case, contact lens solution & others): Refund/Exchange is not allowed.
  • Gold/Silver Membership: Once purchased, this membership is non-refundable.
Refund

Our refund process has the following steps :




On an average, it takes 10-12 days for the refund to be processed, post initiation.

We offer a wide range of convenient options for you to exchange a product. However, if you still wish to return a product, you can choose to receive the refunded amount for said product. While raising a return request on the app/website or through customer support, we will prompt you to choose the refund method. You can choose any of the options below:

Store Credit

This is an amount issued in lieu of the order returned to us and is credited in your Lenskart account. You can use this online or at any Lenskart store.

Benefits
  • Use it to place a new/replacement order.
  • Amount is instantly credited to your account after product pick-up.
  • Can be used to purchase any product online on the app/website or in stores.
  • Has lifetime validity - the store credit amount will never expire.
  • 1 store credit = ₹1

Note: Once issued, the store credit cannot be converted to a refund (to original source) at a later stage.

Refund To Source
  • You will get a refund back to the original source of payment through which the product was purchased.
  • The amount will be credited to your account in:
    1. 1-5 business days in case of wallets/debit card payment.
    2. 7-10 days in case of credit card payment.
  • Note: The amount will be credited only once the product has reached us and the quality check has been done.
  • If the amount is paid using a combination of store credit & online payment, then the respective amount will be added to your store credit & the original payment mode.

E.g. If you paid ₹100 using store credit & ₹1500 through a debit card/other payment mode, then the amount i.e. ₹100 & ₹1500 will be refunded to your store credit & debit card/other payment mode respectively.

Transfer To Bank (for cash transactions only - Cash on Delivery on online or store orders)
  • For refunds on COD orders/store orders, we will require your UPI/bank details.
  • Once the product is received at our warehouse after the return & the quality check has been done, our team will call you & share a link with you to fill in your UPI/Account details to process the refund.
  • The amount will be credited to your account in 24 hours.
  • No cash refund will be provided for COD orders. You need to have initiated the exchange/refund process within 14 days from the receipt of your product.
Refund Timelines
Refund Source Timeline How It's Done
Store Credit Instantly post the product is received The amount is automatically credited once the product is received & quality check is done
Wallets/Debit Card 1-5 days post the product is received
Credit Card 7-10 days post the product is received
UPI Payment (Store order) Within 24 hours of receiving the account details A safe link will be provided to share your bank details. Post the product is received, refund will happen automatically
Cash on Delivery Within 24 hours of receiving the account details
Terms & Conditions
  • Refund will only be initiated after the product is received at our warehouse & has passed the requisite quality check.
  • If you select the option of Store Credit while filing a return request, you will not be able to change it later. The store credit cannot be changed to cash refund.
  • Partial refunds will not be provided on products under Buy One Get One offer

Claiming Insurance

We offer vision insurance to cover accidental damage/breakage of eyeglasses/sunglasses at just ₹99 per order! The insurance provider is Reliance General Insurance Company Limited (RGICL).

How to Claim Insurance
  • In case of an accident, check your billing date & hence the coverage of insurance.
  • If the insurance is valid (within 1 year of billing date), you can visit any of our stores with the damaged eyewear & our team will help you out with your concern.
  • The team will evaluate the damage, ascertain the genuineness of the case & file for insurance claim on your behalf. You can also put in a request for exchange/replacement of the product then & there, and pay any balance amount (if applicable).
  • Once the insurance is approved (within 1-2 days), the new order will automatically get processed & dispatched to your address.
Deductible Amount

Whenever a customer claims insurance, Lenskart deducts a certain amount from the product value & then generates an exchange link for the same.

The calculations are shown below:

Deductible Order Value <1000 Order Value > 1000
Claim within 6 months of insurance A flat deductible of INR 200 will be deducted from your claim amount A deductible of INR 300 or 20% of the invoice value (whichever is higher) will be deducted from your claim amount.
Claim post 6 months of insurance A deductible of flat 50% of the PID value at the time of invoice will be deducted from your claim amount
Terms & Conditions
  • The insurance is valid for 1 year from the date of order dispatch.
  • Applicable only on the main order & not on the exchange order.
  • The coverage is for accidental breakage on eyeglasses/sunglasses only. RGICL reserves the right to reject a claim if the product is found to be broken intentionally or by any other reason which is not an accident.
  • If the eyewear is eligible for repair, all attempts will be made to do so before the disbursement of any claim amount.
  • The insurance does not cover any claims related to breakage during shipping of said product to the customer. In case you receive a damaged product, you may contact the Lenskart customer care team by phone/email.
  • Lenskart & RGICL reserve the right to amend/withdraw the insurance at their sole discretion without any prior notice.

Finding the Nearest Store

If you have any questions regarding our eyewear, want to try frames or are looking to get a free eye test, walk into any of our stores in India.

Store Timings

Most of our stores are open from 11 AM - 9 PM, 7 days a week. However, please check the specific store timings before visiting.

We allow easy returns & refund options within 7-14 days of order delivery. However, if you still face any issues with the quality of your eyewear (within 1 year of your order), we will assist you with a replacement for your order if your product is covered under Lenskart’s Warranty Policy.


Please refer to the list below to know what we consider “quality issues”:

  • Frame/Lens coating issue
  • Frame color fading or tarnishing
  • Corrosion
  • Manufacturing defects like temple or nose pad coming off due to screw falling out, press-in & thin optics nose pad issue, etc.
  • Lens falling out
  • Rim split
Terms & Conditions
  • Product orders older than 1 year do not fall under the warranty policy.
  • Scratches are not covered under warranty.
  • Any breakages to the product (except for Air Flex Products) are not covered under warranty.
  • Routine wear and tear of the product due to daily usage is not covered under warranty.

Please reach out to us at
1800-111-111 / +91-9999899998
or email us at support@lenskart.com

Security & Privacy

At Lenskart, we value our relationship with our customers & care about how information provided by you is used & shared. We are committed to maintaining the confidentiality, integrity & trust that you place in us & the security of any personal information. We are proud of our privacy practices & the strength of our site security - which is why you have the choice of retaining as much control as possible over the information you provide.

However, please note that you may not visit & use our app/website/M-site at any time without acknowledging who you are or revealing the required information about yourself. By visiting this site, you are accepting the practices described in our Privacy Policy (see below):

(a) Information provided by you: We receive any information you enter on our app/website or in any other way. However, we do not store any personal/sensitive information on our server. This remains safely with you on your phone/other devices.You may choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use your information for such purposes as responding to your requests, customising future commercial transactions, improving our database, communicating with you & utilising/disclosing, without prejudice to any of your other rights. This is the same for any other purpose (commercial/non-commercial) which Lenskart (at its sole discretion) considers necessary for its business purposes or otherwise.
You also have the choice of adding/updating certain information. When you do so, we usually keep a copy of your previous information for our records.

(b) Automatic information: We receive & store certain types of information whenever you interact with us (app/website). Our servers log your activities for various diagnostic & analytical purposes. However, other than the IP/MAC address of your phone/desktop/other devices, there is no other personal information maintained by us.

(c) Email communication: To help improve our services, we may request to receive confirmation from you whenever you open any of our emails on your phone/desktop/other devices (if it supports such capabilities).

(d) Sharing information received by you: If another business partner is involved in the transactions you make, your information will not be shared, in any way, with said business partner.

(e) Business transfers: As we continue to develop our business, we might merge or be acquired by another company. In such a case, your information will generally be one of the transferred business assets. We will duly notify you of the same & ensure the protection of your information per these policies & guidelines.

(f) Protection of the company & others: We will release account details & other personal information if/when required, to comply with laws & regulations. We shall also enforce/apply our Terms & Conditions & other agreements to protect the rights/property/safety of Lenskart, our customers or others. This includes exchanging information with other companies & organisations for fraud protection & other similar matters.

Security of Information

We work dedicatedly to protect the security of your information during transmission by using the Secure Sockets Layer (SSL) software, which encrypts any information that you input. We constantly re-evaluate our privacy & security policies & adapt them as necessary to deal with new challenges. We do not & will not sell/rent your personal information to anyone, for any reason, at any time, unless it is:

(a) In response to a valid legal request by a law enforcement officer/ government agency or

(b) In a situation where you have explicitly/implicitly given your consent or

(c) To utilise the same for any statistical/other representation without disclosing your personal data.


We only reveal these details, as required, to enable us to access & provide you the required services related to your account.

With the exception of your Login ID (in the form of an email address), which may be provided anonymously & your third party account information (required for providing services), Lenskart does not require any information that might constitute personally identifiable information.

We also make every possible effort to let you retain the anonymity of your personal identity. You are free to choose a Login ID email address & password that keeps your personal identity anonymous. Access to your registration information & your personal financial data is strictly restricted to Lenskart employees & contractors, strictly on a need-to-know basis - in order to operate/develop/improve our services. These employees & contractors may be subjected to discipline, including termination & criminal prosecution, if they fail to comply with our regulations.

While we take the stringent measures mentioned above to protect your information, it is equally important for you to protect your account against unauthorised access (such as to your /password/phone/desktop/any other details/devices). Eg. By making sure to sign out after using a shared/public computer/laptop.

As described in this policy & with your consent, Lenskart will (from time to time) connect electronically to your online bank, credit card/debit card/other payment mode & other online financial accounts to process your order.

Conditions of Use & Revisions

If you choose to visit our app/website/M-site, your visit & any dispute over privacy is subject to this policy, including limitations on damages, arbitration of disputes & application of the law of the Republic of India. If you have any concerns about privacy, please share a detailed account with us, on the following address & we will do our best to resolve it:

Dealskart Online Services Pvt. Ltd.,

H.No. 339A/8, Mehta Chowk, Near Juhi Clinic, Dadawadi Jain Mandir Road,

Mehrauli, New Delhi - 110030

Our business will evolve constantly. So will our policies & terms of membership. The use of information that we gather is subject to the privacy policy in effect at the time of use. We may email you periodic reminders of our policies & terms & conditions, unless you have instructed us not to. We strongly recommend that you check our app/website frequently to see recent changes/updates.

Memberships

Avail our exclusive Gold Membership or Silver Membership on the app/website or by visiting your nearest store.

Features Gold Membership Silver Membership
Buy 1 Get 1 Free on brands Yes (applicable on eyeglasses & sunglasses) Yes (applicable on eyeglasses)
Applicable on a purchase of Up to ₹50,000 Up to ₹2,500
Applicable on progressive glasses? Yes No
Contact lenses Get Extra 10% Off Get Extra 5% Off
Benefits

  • Buy 1 Get 1 Free on every purchase, twice a month.
  • Enjoy the privilege when you shop online (app/website) or at any of our stores.
  • Enjoy the privilege with family & friends together! All you have to do is share your registered mobile number with them. This number will act as your membership number.

Prices
Membership 3 Months 1 Year 2 Years
Gold ₹499 ₹600 ₹1200
Silver NA ₹300 NA
Terms & Conditions

  • Benefits can be availed on 2 orders per month & 12 orders per year for every individual mobile number.
  • The 1 year Gold Membership is valid for 365 days from the date of purchase.
  • Membership cannot be returned or refunded.
  • To avail Buy 1 Get 1 Free, both products need to be added to cart.
  • Buy 1 Get 1 Free is valid on the following eyewear brands: Vincent Chase, Lenskart Air, John Jacobs & Hooper Eyeglasses.

FAQs

We offer glasses in 5 frame sizes: Extra-Narrow, Narrow, Medium, Wide & Extra-Wide. Click here to know your size.

80% - 90% of our customers find a medium-sized frame to be the best fit.

To find out your perfect frame size, use the Virtual AR Technology on the Lenskart app.

We are committed to providing you with high-quality eyewear at your convenience. If you’re worried about the fit of the frames you bought online, here’s what you can do: You can collect them from the nearest Lenskart store & ask the store staff to fix any fit/alignment issues. Our team will be happy to make any adjustments then & there.

In the rare event that you do not like a product, you can request a refund/exchange directly from your Lenskart app. You can schedule a free pick-up, ship the order back to us or drop it at your nearest Lenskart store. We have a “no questions asked” return policy within 14 days of you receiving the order.

For more details, click here.

No, not every power fits every frame. Power compatibility is mentioned for each of our frames. When you choose a frame you like, you can check the powers it is compatible with on the product page.

You can submit your power details after completing the purchase in a number of ways - by uploading a picture of your prescription, manually entering it online, requesting a callback from our team or mailing us at support@lenskart.com or click to know how you can submit your powers for web / for app

It is okay if you do not have your prescription handy. You can update your prescription within 7 days of purchasing any eyewear. Simply place the order and provide your power using the links shared in the SMS & email sent to you post-order completion.

In order to find out your power, you can opt for an eye test at Lenskart. You can either visit your nearest store for a free eye check-up or book a home eye test for only ₹99! The safe & thorough 12-step eye test will be done by a certified optometrist with the latest equipment, who’ll provide the prescription immediately after the check-up.

You can see how the frames look on you through our Virtual AR Technology (available on the app & website). Simply follow the instructions & get a 180° view of yourself in your favourite frames.

Additionally, you can visit any Lenskart store or experience Lenskart@Home—where you can try & buy from 150+ frames, all from the comfort of your home.

Based on the product & power you choose for your location, our delivery timelines will vary. Our estimated delivery timelines for different types of eyeglasses are shown below:

  • Zero power: 2-3 days
  • Single vision: 3-7 days
  • Bifocal/Progressive: 7-10 days

Yes. We offer a 1-year warranty on all our glasses. To know more about what is covered in warranty, click here.

Yes, we have the provision for repairing damaged glasses, depending on the extent of the damage. Visit your nearest Lenskart store with the damaged product & our team will be happy to help you.

In case a product cannot be repaired, we will give you a free replacement if you are covered under the insurance policy.

Yes, we offer vision insurance to cover accidental damage/breakage of eyeglasses/sunglasses at just ₹99! The insurance provider is Reliance General Insurance Company Limited (RGICL).

You can avail our exclusive loyalty program by clicking here or visiting your nearest store. To know more about the amazing benefits of being a Gold Member, click here.

You can cancel your order before it has been shipped by clicking on the “Contact Us/Need Help” section on the Lenskart app/website. Please note, we custom-make every lens specifically for you. However we offer easy cancellation options as listed below so you can enjoy a 100% risk-free shopping experience.

  • If your order is out for delivery per the status on the app, cancellation is not possible. You may refuse to receive the order when the delivery partner contacts you/reaches your address. Once the returned product is received by us, your exchange/refund will be initiated.
  • You can email support@lenskart.com for assistance or click to know more about the cancellation process for web / for app

Click here to find your nearest store or enable your location on the Lenskart app to find the store closest to you.

You may collect your order from the store or request the store team to ship it to your preferred location.

Yes, absolutely. While placing your order online, you can mention that you wish to collect your order from the nearest store.

At Lenskart, we strive to deliver your order as quickly as possible. We sincerely apologise if an order is taking too long to arrive. This could be due to multiple factors, such as quality check failure, logistical issues with external courier partners, etc.

No, we have multiple third-party delivery partners across India.

Unsubscribe

We’d love to stay in touch and & keep you updated on our latest collections, exciting offers, store launches and more! However, if you feel overwhelmed by these or wish to take a break, you can unsubscribe using the following method:

Account Information section (app/website)

  • You can opt to stop receiving Whatsapp notifications/SMS/Emails/App push alerts.
  • Simply click on “Manage Notifications” under the Account Information section & select the channel(s) you wish to stop receiving notifications on.

Need More Help?

Still have unanswered questions? Don’t worry! Our experts are always here to help.