Refund & Exchange

Refund Eligibility

  • Eyeglasses/Powered Sunglasses - Within 14 days from the date of delivery / collection from store
  • Sunglasses - Within 7 days from the date of delivery / collection from store
  • Contact Lens - Within 14 days from the date of delivery (Lenses should be unworn, with the sealed outer packaging intact)

Post the refund eligibility period, only exchange will be provided .

  • We offer a 30-day, no-questions-asked return or exchange policy from the date of delivery /collection from our stores on all progressive and bifocal eyeglasses.

    • Non-Refundable products

    • Non-Lenskart brands like Fossil, Le Petit Lunetier, etc., purchased online or offline, are not eligible for return or exchange.
    • Lens solution, case & accessories
    • Gold/Silver membership
    • Insurance

    Policy exclusions

    • In case of products purchased under “Buy One Get One” Offer, refund on singular item is not allowed
    • Refund will not be allowed in case there are:
      • Scratches on frame/lens (which were not present at the time of delivery)
      • Damages due to mishandling post delivery
    • Refund not applicable for online COD orders & Cash on Stores orders. Only Exchange is provided for
    • For Contact Lenses, the lenses should be unworn, with the sealed outer packaging intact
    • Store credit, once taken, cannot be converted to refund
    • Exchange, once opted, cannot be converted to refund

    Scenarios which are repairable and not refundable

    • Alignment issues: these can be rectified instantly at any nearest Lenskart store
    • Cleaning requirements
    • Fitment issues - adjustment can be done at any nearby store, free of cost

    The Return Process

    There are many ways through which you can return a product.

    Schedule a pick-up
    • Raise a return request through the app in the “My Orders” section or click on “Need Help/Contact Us”.
    • We provide 100% free pick-up service (few cities may be excluded) from your address within 1-2 days after the request has been raised. Please keep the product(s) ready & hand it over to our allotted pick-up partners.
    • The products(s) will then be checked for quality & verified. Wrong/Damaged items & empty returns will not be proceeded.
    • Post the quality check, the exchange will automatically be processed or the refund will automatically be initiated within 2-3 days.
    Ship product(s) to Lenskart

    In case your location is not eligible for reverse pick-up, you can courier the same to us.

    • Pack the product(s) in a box.
    • We will send you a return label on your registered email. Please get a printout of this label & stick it on the box.
    • Ship the product to the address below using any of your preferred courier service:
    Address:
    Lenskart Warehouse
    Sector 74A, Gurugram
    Haryana, 122004

    Note: We will reimburse up to ₹100 against the courier charges paid for the return once the product is received and on presentation of the actual courier bill.

    Visit the nearest store
    • Our team will check the product & eligibility, and then accept/reject the return request.
    • Post the return, you can exchange it for a new one immediately or request a refund, at any Lenskart store.
    Refund

    Our refund process has the following steps :




    On an average, it takes 10-12 days for the refund to be processed, post initiation.

    We offer a wide range of convenient options for you to exchange a product. However, if you still wish to return a product, you can choose to receive the refunded amount for said product. While raising a return request on the app/website or through customer support, we will prompt you to choose the refund method. You can choose any of the options below:

    Store Credit

    This is an amount issued in lieu of the order returned to us and is credited in your Lenskart account. You can use this online or at any Lenskart store.

    Benefits
    • Use it to place a new/replacement order.
    • Amount is instantly credited to your account after product pick-up.
    • Can be used to purchase any product online on the app/website or in stores.
    • Has 10 years validity- from the date it is credited and can not be further extended.
    • 1 store credit = ₹1

    Note: Once issued, the store credit cannot be converted to a refund (to original source) at a later stage.

    Refund To Source
    • You will get a refund back to the original source of payment through which the product was purchased.
    • The amount will be credited to your account in:
      1. 1-5 business days in case of wallets/debit card payment.
      2. 7-10 days in case of credit card payment.
    • Note: The amount will be credited only once the product has reached us and the quality check has been done.
    • If the amount is paid using a combination of store credit & online payment, then the respective amount will be added to your store credit & the original payment mode.

    E.g. If you paid ₹100 using store credit & ₹1500 through a debit card/other payment mode, then the amount i.e. ₹100 & ₹1500 will be refunded to your store credit & debit card/other payment mode respectively.

    Refund (for cash transactions only - Cash on Delivery on online or store orders)
    • Only exchange will be provided for orders made through cash on stores and cash on delivery (COD) orders. These orders will not be eligible for refund.
    • This is applicable for cancellation as well as returns post delivery
    Refund Timelines
    Refund Source Timeline How It's Done
    Store Credit Instantly post the product is received The amount is automatically credited once the product is received & quality check is done
    Wallets/Debit Card 1-5 days post the product is received
    Credit Card 7-10 days post the product is received
    UPI Payment (Store order) Within 24 hours of receiving the account details A safe link will be provided to share your bank details. Post the product is received, refund will happen automatically
    Terms & Conditions
    • Refund will only be initiated after the product is received at our warehouse & has passed the requisite quality check.
    • If you select the option of Store Credit while filing a return request, you will not be able to change it later. The store credit cannot be changed to cash refund.
    • Partial refunds will not be provided on products under Buy One Get One offer