Lenskart Thadagam Main Road Coimbatore

Very Poor Customer Service – Disappointing Experience I had a very disappointing experience at this shop. I visited for a lens change in my spectacles, and the staff took photos of my glasses on two separate occasions. However, instead of providing an update or clearly communicating the status, they attended to other customers and left me waiting without any proper information. When I followed up to check what was happening, I was told that I had already been informed, which was not the case from my perspective. What disappointed me most was the lack of communication and the way my concern was handled. The experience left me feeling ignored and disrespected as a customer. It also gave me the impression that not every customer receives the same level of attention, although I cannot say for certain what the reason was. A business should treat every customer with courtesy, transparency, and professionalism, regardless of their appearance or purchasing power. Unfortunately, my experience fell far short of these expectations. I would not recommend this shop based on my experience. I hope the management takes this feedback seriously and works on improving customer service and communication.