We offer glasses in 5 frame sizes: Extra-Narrow, Narrow, Medium, Wide & Extra-Wide. Click here to know your size or try our Virtual AR Technology to see how your
favourite frames look on you.
80% - 90% of our customers find a Medium-sized frame to be the best fit.
Frame Components
The different components that come together to make a great frame
Types of Lenses
You can buy the following types of lenses on the app, our website or at any of
our stores:
Lens Type
Feature
Anti-Glare or Anti-Reflective
Also known as AR coating
Eliminates reflection & glare
Improves vision
UV Protection
Filters out 98% of UVA and UVB light
Blocks all light rays up to 400 nanometres
Protects your eyes
Anti-Glare or Anti-Reflective
Blocks 90% harmful blue rays emitted by digital devices
Reduces eye strain
Offers vision clarity & UV protection
The Right Prescription
It is important to find the right prescription type for your eyes before you buy eyeglasses. We offer the
following:
Fields of Vision
One
Two
Three
Vision Range
Near or distant
Near & distant
Near, distant & Intermediate
Visible Distinction
No visible distinction
Single visible line
No visible distinction
Correction
Corrects myopia, hypertropia & astigmatism
Corrects presbyopia
Corrects presbyopia
Trying On Frames
You can see how the frames look on you by using our Virtual AR Technology . Simply follow the instructions to get a 180° view of yourself
in your favourite frames.
Additionally, you can visit any store or experience Lenskart@Home—where you can try & buy from 150+ frames,
all from the comfort of your home.
Finding Out Your Power
In order to find out your power, you can opt for an eye test at Lenskart. You can either visit your nearest
store for a free eye check-up or book a home eye test for only ₹99! The safe & thorough 12-step eye test will be done by a
certified optometrist with the latest equipment, and you’ll be provided the prescription immediately after
the check-up.
Quality Assurance
Quality is at the core of all Lenskart products. All our products are thoughtfully designed using
high-quality materials like acetate, stainless steel, titanium & TR90. This ensures maximum comfort,
protection, flexibility and breakage-resistance. We also offer a 6-month warranty on all our glasses.
If You Don’t Have Your Prescription
It is okay if you do not have your prescription handy. You can update your prescription within 7 days of
purchasing any eyewear. Simply place the order and provide your power using the links shared in the SMS &
email sent to you post-order completion.
Submitting Your Power
You can submit your power details after completing the purchase in a number of ways - by uploading a
picture of your prescription, manually entering it online, requesting a callback from our team.
Availability of Complex Powers
At Lenskart, we stock all powers - from simple to complex. We use robotic technology to make glasses, which
ensures that the most complex powers are fitted perfectly, ensuring 100%
error-free glasses.
Terms
& Conditions
Replacement is available in-store every day.
Offer valid for Lenskart /Non-Lenskart products.
Basic lens package (e.g. single vision, non-anti-glare) available at Rs.199 (for fitting charges and basic
lens supply). No refund will be provided for this.
Lens package upgrades are available at an additional cost, to be borne by the customer.
Buy 1 Get 1 offer is not applicable with this service.
Offer Valid for single use per user
Lenskart is not liable for Lens replacement damage.
In case the frame is damaged or lost during repair, a replacement will be provided as per the policy
detailed below.
* Kindly note, no lens is supplied free of cost/zero value. Lens supplied during this “Free Lens
Replacement” scheme is not free and a new discounted price will be charged for lens supplied under this
scheme as per above table.
Policies
Your order is always a priority for us. Once you place an order, there are many teams working hard to ensure
that your product reaches you at the earliest without any compromise on the quality:
Delivery Timelines
Based on the product, power & your location, our delivery timelines will vary. To know more, please refer
to the table below:
Product
Zero Power
Single Vision
Bifocal/
Progressive
Eyeglasses
2-3 days
5-7 days
7-10 days
Sunglasses
2-3 days
5-7 days
NA
Contact Lenses
2-3 days
5-7 days
NA
Gold/ Silver Membership
Applicable from the date of purchase
Accessories
If ordered along with other eyewear products, along with the other
products in the order
If ordered separately, 2-3 days
Terms & Conditions
The estimated delivery timelines are subject to the following conditions being met:
The order is considered “complete” only after the power is provided by the customer for single-vision &
bifocal eyeglasses. Your order will not get processed until you provide your prescription or update your
power. This will lead to a delay in the delivery timelines committed.
In order to ensure that only the best-quality eyewear reaches you, our products undergo a rigorous
quality check. If during the quality check, it is observed that the product does not match the highest
quality, a new product is manufactured exclusively for you. We will ensure that we still maintain the
delivery timelines in these cases. However, there can be a possible delay if the quality check fails for
any of the products in your order.
Next day Delivery Terms & Conditions:-
If the product is not delivered the next day, you will receive a maximum cashback of ₹5000 or 50% of the
product's discounted value, whichever is lower, in the form of LK Cash+. This cashback is non-transferable
and cannot be redeemed as cash.
The day we receive your prescription/power details is considered Day 0. The next day is counted as Day 1
of the promised delivery timeline.
If an order is placed after 9 PM, the placement day will be considered as Day 0. The following day will
be counted as Day 1 of the promised delivery timeline.
Next day delivery is now available in: Delhi, Faridabad, Gurgaon, Ghaziabad, Noida, Hyderabad, Kolkata,
Pune
Orders placed before 9pm with powers are eligible
Order creation date from the day prescription/power is shared
Includes Single vision orders (Non Tokai/Non Rodenstock),OTC, Zero power EyeGlasses, Zero Power
Sunglasses, and AquaLens Contact Lenses
Applies to both Ship to Customer and Ship to Store orders
For online orders, the delivery date is the date of the first attempted delivery
For in-store orders, the date it reaches the store is the delivery date
Next day delivery NOT applicable for Dual vision, COD orders, Last piece and Local Fitting Orders
If next day falls on Sunday/National Holiday, an additional day is added
LK Cash+ will only be credited post 15 days of order delivery.
Refund Eligibility
Eyeglasses/Powered Sunglasses - Within 14 days from the date of delivery / collection from store
Sunglasses - Within 7 days from the date of delivery / collection from store
Contact Lens - Within 14 days from the date of delivery (Lenses should be unworn, with the sealed
outer packaging intact) Contact Lens can be returned at any Lenskart store. We do not offer pick-up
service for it, and do not accept any courier containing contact lens from customers.
Post the refund eligibility period, only exchange will be provided.
Phonics Eyewear is eligible for a refund within 14 days only for size and fit issues. It can only be
exchanged at the store within one year for manufacturing defects or within 14 days for power-related
issues from the date of delivery.
We offer a 30-day, no-questions-asked return or exchange policy from the date of delivery /collection
from our stores on all progressive and bifocal eyeglasses.
Non-Refundable products
Branded contact lenses (sold by contactskart.com) are eligible for a refund only if returned to store
within 14 days of purchase.
Lens solution, case & accessories are non refundable.
Gold, Gold Max, Gold Max Pro memberships, any other memberships and Insurance are non-refundable as
they are service-based plans.
Insurance
Policy exclusions and other terms
In case of products purchased under “Buy One Get One” Offer, refund on singular item is not allowed
Refund will not be allowed in case there are:
Scratches on frame/lens (which were not present at the time of delivery)
Damages due to mishandling post delivery
Refund not applicable for online COD orders & Cash orders at Stores. Only Exchange is provided for COD
orders, and cash orders at stores.
For Contact Lenses, the lenses should be unworn, with the sealed outer packaging intact
Store credit, once taken, cannot be converted to refund
Up to 2 exchanges are allowed per order.
Scenarios which are repairable and not refundable
Alignment issues: these can be rectified instantly at any nearest Lenskart store
Cleaning requirements
Fitment issues - adjustment can be done at any nearby store, free of cost
The Return Process
There are many ways through which you can return a product.
Schedule a pick-up
Raise a return request through the app in the “My Orders” section or click on “Need Help/Contact
Us”.
We provide 100% free pick-up service (few cities may be excluded) from your address within 1-2 days
after the request has been raised. Please keep the product(s) ready & hand it over to our allotted
pick-up partners.
The products(s) will then be checked for quality & verified. Wrong/Damaged items & empty returns
will not be proceeded.
Once the product is picked up, received at our warehouse & has passed the requisite quality check,
the exchange will be processed, or a refund will be initiated within 24 hours and credited to your
account within 7–10 days.
Ship product(s) to Lenskart
In case your location is not eligible for reverse pick-up, you can courier the same to us.
Pack the product(s) in a box.
We will send you a return label on your registered email. Please get a printout of this label &
stick it on the box.
Ship the product to the address below using any of your preferred courier service:
Address:
Plot No. 151,
Okhla Industrial Estate, Phase III,
New Delhi, 110020
Note: We will reimburse up to ₹100 against the courier charges paid for the return or provide
you with a gift voucher once the product is received and on presentation of the actual courier bill.
Visit the nearest store
Visit the nearest store
Our team will check the product & eligibility, and then accept/reject the return request.
Post the return, you can exchange it for a new one immediately or request a refund, at any Lenskart
store.
Refund
Our refund process has the following steps :
On an average, it takes 10-12 days for the refund to be processed, post initiation.
We offer a wide range of convenient options for you to exchange a product. However, if you still wish to
return a product, you can choose to receive the refunded amount for said product. While raising a return
request on the app/website or through customer support, we will prompt you to choose the refund method.
You can choose any of the options below:
Store Credit
This is an amount issued in lieu of the order returned to us and is credited in your Lenskart account.
You can use this online or at any Lenskart store.
Benefits
Use it to place a new/replacement order.
Amount is instantly credited to your account after product pick-up.
Can be used to purchase any product online on the app/website or in stores.
Has 3 years validity-from the date it is credited and can not be further extended.
1 store credit = ₹1
Note: Once issued, the store credit cannot be converted to a refund (to original source) at a
later stage.
Refund To Source
You will get a refund back to the original source of payment through which the product was
purchased.
The amount will be credited to your account in:
1-5 business days in case of UPI/Gift Card/wallets/debit card payment.
7-10 days in case of credit card payment.
Note: The amount will be credited only once the product has reached us and the quality check
has been done.
If the amount is paid using a combination of store credit & online payment, then the respective
amount will be added to your store credit & the original payment mode.
E.g. If you paid ₹100 using store credit & ₹1500 through a debit card/other payment mode, then the
amount i.e. ₹100 & ₹1500 will be refunded to your store credit & debit card/other payment mode
respectively.
Refund (for cash transactions only - Cash on
Delivery on online or Cash orders at store)
Only exchange will be provided for orders made through cash on stores and cash on delivery (COD)
orders. These orders will not be eligible for refund.
This is applicable for cancellation as well as returns post delivery
Refund Timelines
Refund Source
Timeline
How It's Done
Store Credit
Instantly post the product is received
The amount is automatically credited once the product is received & quality check is
done
Wallets/Debit Card/UPI/Gift Card
1-5 days post the product is received
Credit Card
7-10 days post the product is received
Cash Free (only exceptional circumstances)
Within 24 hours of receiving the account details
A safe link will be provided to share your bank details. Post the product is
received, refund will happen automatically
Terms & Conditions
Refund will only be initiated after the product is received at our warehouse & has passed the
requisite quality check.
If you select the option of Store Credit while filing a return request, you will not be able to change
it later. The store credit cannot be changed to cash refund.
Partial refunds will not be provided on products under Buy One Get One offer
Return, refund and exchange on your purchase is applicable provided you meet with the following
conditions: (a) The price tag and any other identification tag, the invoice and the original packing
must be intact and sent back; (b) The product should not have been used or should not have any dirt or
scratches or tear or in short should not be rendered unsellable; (c) You need to mention your order
number, the date of order and your date of receipt; (d) Ensure that the return package is appropriately
sealed and sent to us as any damage in transit will continue to be your responsibility and this policy
will cease to be applicable; (e) We have a dedicated team which will check the returned products and
their decision of your request will be final to accept or reject; (f) In case your request is accepted
by our team, we would refund you an amount upto Rs. 100 towards the shipping cost or provide you with a
gift voucher; (g) To request for a return, refund or exchange, please contact our customer care
at1800-202-4444or mail us at support@lenskart.com. and we will get in touch with you. Following are the
additional requirements for specific products: (a) For boxes in which the product is stored: Ensure all
components are intact included any beads, threads, glass motifs, zips, buckles, etc. The boxes must be
unwashed and there should no stains. (b) For lenses: Ensure no scratches are made. Lens should remain
intact and must be returned with all the original box, instructions, guarantee and any other extras or
complimentary offers, if any. (c) For glasses: Ensure no scratches are made. The frames should not be
bent or twisted. All screws and any embedment should remain intact and must be returned with all the
original box, instructions, guarantee and any other extras or complimentary offers, if any. The refund,
return or exchange process will be initiated only after we have received the product/s in the condition
as mentioned above. As stated you could either get a refund of cash or exchange it for a voucher. If
this is not applicable, you could exchange the purchase product for a different product of the same
value or a higher value. No difference will be paid in case the exchange is made for a product of a
lower value. If the exchanged product selected is of a price higher than the original item, any price
difference will be paid by you. The option will be communicated either via an e-mail provided by you to
us or through a contact number which you have notified us or through our app. We are not responsible for
any incorrect or mis-leading contact details. You will have a period of 7 (seven) days to confirm your
decision about refund or exchange to us. In the event we do not receive any communication from you then
your opportunity to obtain a refund, or exchange will lapse. Apart from these, in the case the original
manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to
your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the
original manufacturer /producer/reseller, wewould not be responsible or liable for the same. Your claims
will have to be raised with the original manufacturer /producer/reseller. If feasible, wemay provide
reasonable assistance in this regard. This policy is only for customers in India and we won’t be able to
provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.
Notwithstanding the above, on cash on delivery orders whether online or cash orders through stores,
refunds will not be issued.
Customers may request to exchange a purchased item for another product. In such cases, if the exchange
product selected by the Customer is priced lower than the original item, any price difference will not
be refunded. However, if the exchanged product selected by the Customer is price higher than the
original item, any price difference will be paid by the Customer.
Claiming Insurance
We offer vision insurance to cover accidental damage/breakage of eyeglasses/sunglasses at just ₹199 per
order! The insurance provider is Reliance General Insurance Company Limited (RGICL).
How to Claim Insurance
In case of an accident, check your billing date & hence the coverage of insurance.
If the Insurance is valid (within 1 year from the date of dispatch), you can visit any of our stores
with the damaged eyewear & our team will help you out with your concern.
The team will evaluate the damage, ascertain the genuineness of the case & file for insurance claim on
your behalf. You can also put in a request for exchange/replacement of the product then & there, and pay
any balance amount (if applicable).
Once the insurance is approved (within 1-2 days), the new order will automatically get processed &
dispatched to your address.
Deductible Amount
Whenever a customer claims insurance, Lenskart deducts a certain amount from the product value & then
generates an exchange link for the same.
The calculations are shown below:
Period
Order Value <1000< /th>
Amount Deductible
Claim within 180 days of insurance
Upto INR 1000
A flat deductible of INR 200 will be deducted from your claim amount
INR 1001 to 25000
A deductible of INR 300 or 25% of the invoice value (whichever is higher) will be deducted from
your claim amount.
Claim between 181-365 days of insurance
All
A deductible of flat 50% of the PID value at the time of invoice will be deducted from your claim
amount
Terms & Conditions
The insurance is valid for 1 year from the date of order dispatch.
Applicable only on the main order & not on the exchange order.
The coverage is for accidental breakage on eyeglasses/sunglasses only. RGICL reserves the right to
reject a claim if the product is found to be broken intentionally or by any other reason which is not an
accident.
If the eyewear is eligible for repair, all attempts will be made to do so before the disbursement of any
claim amount.
The insurance does not cover any claims related to breakage during shipping of said product to the
customer. In case you receive a damaged product, you may contact the Lenskart customer care team by
phone/email.
Lenskart & RGICL reserve the right to amend/withdraw the insurance at their sole discretion without any
prior notice.
Under the Buy One Get One (BOGO) offer or in a non-BOGO order, only one item will be covered under
insurance.
Finding the Nearest Store
If you have any questions regarding our eyewear, want to try frames or are looking to get a free eye test,
walk into any of our stores in India.
Store Timings
Most of our stores are open from 11 AM - 9 PM, 7 days a week. However, please check the specific store
timings before visiting.
Warranty upto 6 months
Coverage includes :
Frame Discoloration/ color fade
Frame coating peel off
Brand Logo detached/fall off
Lens coating peel off
Spotting on lens
Corrosion on frames
The warranty period for John Jacobs, Owndays, Le Petit Lunetier and Fossil (frame and lens) is one year
from the date of delivery. This applies to both online and in-store purchases in Delhi NCR, Mumbai, and
Hyderabad (order placed from 27 Mar'25). This policy applies to PAN India (order placed from 26 Apr '25).
To claim a warranty for non-Lenskart products like Fossil, Le Petit Lunetier, etc.,please reach out to the
nearest Lenskart store.
Policy exclusions
Frame breakages including temples, hinges, nose bridge etc
Lens breakages/ cracks/ chipping off/ thickness
Scratches on lens or frame
Any fitment or size related issues (covered only within 14 days under No question asked policy)
Change in eye powers (covered only within 14 days under No question asked policy)
Temple sleeves falling out
Misprinting of brand LOGO
Any other wear and tear
Clip on falling off
Contact Lenses are not covered under warranty
Issues which are repairable and hence excluded from warranty. These issues are attended to real time, at
all Lenskart stores pan India (free of cost)
Frame screw loose/ missing
Misalignment
Lens popping out/ falling out of frame
Nose pad replacement/ fallen out
Loose fitment
How to claim warranty
Customers are required to submit 3-4 clear pictures of the product along with their order Id and contact
details. Customer can connect on Lenskart chat support with us and submit their pictures
The team will review the claim and revert within 24 to 48 working hours
Complete warranty claim process involves validation of defects through the expert team and hence the
complete process could take 5-7 working days. Updates and status/ clarification on your claim shall be
sent on email
For issues which are repairable, customers are required to visit any of the nearby stores and claim
repair services Free Of Cost. These type of issues are not covered in warranty
In case insurance was purchased with the order and customers wish to claim the same, they are advised to
visit the nearest store along with KYC document (aadhar card, passport etc). Refer to Insurance policy for
all details and coverage
As your eyeglasses are a product of daily usage, kindly follow the cleaning and maintenance protocol
such as -
Never keep glasses lens down
Always use case for storage
Always use selvet for cleaning
Use lens cleaner and not any other liquid
Other terms and conditions
Above policy is applicable for all products including eyeglasses, sunglasses and contact lenses.
Products such as lens cleaner, cases etc are not covered under warranty.
Warranty period starts from the date of product delivery
Warranty for an exchange order is limited to the period of master order only and will not get refreshed
Once warranty is approved, customers should be able to place an exchange order for any product and lens
package combination restricted to the value of master order
In case the same frame or lens package is not available, the company shall not be responsible. If a
different frame or lens package is selected with a higher cost, the difference amount will not be borne by
the company. Similarly, if the exchange order cost is lower than the master order, the balance amount will
not be refunded in any condition and in any form.
Refund request shall not be entertained in any scenario during warranty period
Store credits will not be allotted in lieu of exchange. The customer can only place an exchange order
At Lenskart, we value our relationship with our customers & care about how information provided by you is
used & shared. We are committed to maintaining the confidentiality, integrity & trust that you place in us &
the security of any personal information. We are proud of our privacy practices & the strength of our site
security - which is why you have the choice of retaining as much control as possible over the information
you provide.
However, please note that you may not visit & use our app/website/M-site at any time without acknowledging
who you are or revealing the required information about yourself. By visiting this site, you are accepting
the practices described in our Privacy Policy (see below):
(a) Information provided by you: We receive any information you enter on our app/website or in any other
way. However, we do not store any personal/sensitive information on our server. This remains safely with you
on your phone/other devices.You may choose not to provide certain information, but then you might not be
able to take advantage of many of our features. We use your information for such purposes as responding to
your requests, customising future commercial transactions, improving our database, communicating with you &
utilising/disclosing, without prejudice to any of your other rights. This is the same for any other purpose
(commercial/non-commercial) which Lenskart (at its sole discretion) considers necessary for its business
purposes or otherwise.
You also have the choice of adding/updating certain information. When you do so, we usually keep a copy
of your previous information for our records.
(b) Automatic information: We receive & store certain types of information whenever you interact with us
(app/website). Our servers log your activities for various diagnostic & analytical purposes. However, other
than the IP/MAC address of your phone/desktop/other devices, there is no other personal information
maintained by us.
(c) Email communication: To help improve our services, we may request to receive confirmation from you
whenever you open any of our emails on your phone/desktop/other devices (if it supports such capabilities).
(d) Sharing information received by you: If another business partner is involved in the transactions you
make, your information will not be shared, in any way, with said business partner.
(e) Business transfers: As we continue to develop our business, we might merge or be acquired by another
company. In such a case, your information will generally be one of the transferred business assets. We will
duly notify you of the same & ensure the protection of your information per these policies & guidelines.
(f) Protection of the company & others: We will release account details & other personal information if/when
required, to comply with laws & regulations. We shall also enforce/apply our Terms & Conditions & other
agreements to protect the rights/property/safety of Lenskart, our customers or others. This includes
exchanging information with other companies & organisations for fraud protection & other similar matters.
Security of Information
We work dedicatedly to protect the security of your information during transmission by using the Secure
Sockets Layer (SSL) software, which encrypts any information that you input. We constantly re-evaluate our
privacy & security policies & adapt them as necessary to deal with new challenges. We do not & will not
sell/rent your personal information to anyone, for any reason, at any time, unless it is:
(a) In response to a valid legal request by a law enforcement officer/ government agency or
(b) In a situation where you have explicitly/implicitly given your consent or
(c) To utilise the same for any statistical/other representation without disclosing your personal data.
We only reveal these details, as required, to enable us to access & provide you the required services
related to your account.
With the exception of your Login ID (in the form of an email address), which may be provided anonymously &
your third party account information (required for providing services), Lenskart does not require any
information that might constitute personally identifiable information.
We also make every possible effort to let you retain the anonymity of your personal identity. You are free
to choose a Login ID email address & password that keeps your personal identity anonymous. Access to your
registration information & your personal financial data is strictly restricted to Lenskart employees &
contractors, strictly on a need-to-know basis - in order to operate/develop/improve our services. These
employees & contractors may be subjected to discipline, including termination & criminal prosecution, if
they fail to comply with our regulations.
While we take the stringent measures mentioned above to protect your information, it is equally important
for you to protect your account against unauthorised access (such as to your /password/phone/desktop/any
other details/devices). Eg. By making sure to sign out after using a shared/public computer/laptop.
As described in this policy & with your consent, Lenskart will (from time to time) connect electronically to
your online bank, credit card/debit card/other payment mode & other online financial accounts to process
your order.
Conditions of Use & Revisions
If you choose to visit our app/website/M-site, your visit & any dispute over privacy is subject to this
policy, including limitations on damages, arbitration of disputes & application of the law of the Republic
of India. If you have any concerns about privacy, please share a detailed account with us, on the following
address & we will do our best to resolve it:
Dealskart Online Services Pvt. Ltd.,
Plot No. 151, Okhla Industrial Estate, Phase III,
New Delhi, 110020
Our business will evolve constantly. So will our policies & terms of membership. The use of information that
we gather is subject to the privacy policy in effect at the time of use. We may email you periodic reminders
of our policies & terms & conditions, unless you have instructed us not to. We strongly recommend that you
check our app/website frequently to see recent changes/updates.
Warranty upto 6 months
Coverage includes :
Frame Discoloration/ color fade
Frame coating peel off
Brand Logo detached/fall off
Lens coating peel off
Spotting on lens
Corrosion on frames
The warranty period for John Jacobs, Owndays, Le Petit Lunetier and Fossil (frame and lens) is one year
from the date of delivery. This applies to both online and in-store purchases in Delhi NCR, Mumbai, and
Hyderabad. The policy applies to the order placed from 27 Mar'25.
To claim a warranty for non-Lenskart products like Fossil, Le Petit Lunetier, etc.,please reach out to the
nearest Lenskart store.
Policy exclusions
Frame breakages including temples, hinges, nose bridge etc
Lens breakages/ cracks/ chipping off/ thickness
Scratches on lens or frame
Any fitment or size related issues (covered only within 14 days under No question asked policy)
Change in eye powers (covered only within 14 days under No question asked policy)
Temple sleeves falling out
Misprinting of brand LOGO
Any other wear and tear
Clip on falling off
Contact Lenses are not covered under warranty
Issues which are repairable and hence excluded from warranty. These issues are attended to real time, at
all Lenskart stores pan India (free of cost)
Frame screw loose/ missing
Misalignment
Lens popping out/ falling out of frame
Nose pad replacement/ fallen out
Loose fitment
How to claim warranty
Customers are required to submit 3-4 clear pictures of the product along with their order Id and contact
details. Customer can connect on Lenskart chat support with us and submit their pictures
The team will review the claim and revert within 24 to 48 working hours
Complete warranty claim process involves validation of defects through the expert team and hence the
complete process could take 5-7 working days. Updates and status/ clarification on your claim shall be
sent on email
For issues which are repairable, customers are required to visit any of the nearby stores and claim
repair services Free Of Cost. These type of issues are not covered in warranty
In case insurance was purchased with the order and customers wish to claim the same, they are advised to
visit the nearest store along with KYC document (aadhar card, passport etc). Refer to Insurance policy for
all details and coverage
As your eyeglasses are a product of daily usage, kindly follow the cleaning and maintenance protocol
such as -
Never keep glasses lens down
Always use case for storage
Always use selvet for cleaning
Use lens cleaner and not any other liquid
Other terms and conditions
Above policy is applicable for all products including eyeglasses, sunglasses and contact lenses.
Products such as lens cleaner, cases etc are not covered under warranty.
Warranty period starts from the date of product delivery
Warranty for an exchange order is limited to the period of master order only and will not get refreshed
Once warranty is approved, customers should be able to place an exchange order for any product and lens
package combination restricted to the value of master order
In case the same frame or lens package is not available, the company shall not be responsible. If a
different frame or lens package is selected with a higher cost, the difference amount will not be borne by
the company. Similarly, if the exchange order cost is lower than the master order, the balance amount will
not be refunded in any condition and in any form.
Refund request shall not be entertained in any scenario during warranty period
Store credits will not be allotted in lieu of exchange. The customer can only place an exchange order
Once activated, the membership cannot be transferred to another user.
Gift Card cannot be used for branded contact lenses, including but not limited to Bausch + Lomb, Johnson &
Johnson, Alcon, Freshlook, and Acuvue. Excluded brands may be updated by Lenskart from time to time.
Gift Card can only be used for Aqualens contact lenses on Lenskart's website, app, offline stores, and
affiliate platforms.
In cases where the Lenskart order is canceled, the Gift Card amount shall be refunded to the source gift
card account with its original expiry.
Payments using Gift Vouchers, Store Credit, Gift Cards, LK Cash, or Cash+ are not applicable on the
Contactskart website.
Memberships
Avail our exclusive Gold Membership or
Gold Max Pro Membership on the app/website or by visiting your nearest store.
Features
Gold Membership
Gold Max Membership
Gold Max Pro
Buy 1 Get 1 Free on brands
Yes (applicable on eyeglasses & sunglasses)
Yes (applicable on eyeglasses & sunglasses)
Yes (applicable on eyeglasses & sunglasses)
Applicable on a purchase of
Up to ₹50,000
Up to ₹50,000
Applicable on progressive glasses?
Yes
Yes
Yes
Contact lenses
Get Extra 10% Off on Aqualens
Get Extra 10% Off on Aqualens
Get Extra 10% Off on Aqualens
Cashback
No
10% cashback on 1st purchase and 5% on future orders
10% cashback on 1st purchase and 5% on future orders
1 free lens replacement
No
No
Yes
Benefits and Terms & Conditions Gold Membership
Enjoy the privilege when you shop online (app/website) or at any of our stores.
Enjoy the privilege with family & friends together! All you have to do is share your registered mobile
number with them. This number will act as your membership number.
Benefits can be availed on 2 orders per month & 12 orders per year for every individual mobile number.
The 1 year Gold Membership is valid for 365 days from the date of purchase.
Membership cannot be returned or refunded.
To avail Buy 1 Get 1 Free, both products need to be added to cart.
Buy 1 Get 1 Free is valid on the following eyewear brands: Vincent Chase, Lenskart Air, John Jacobs,
Hooper & Fossil.
Benefits and Terms & Conditions Gold Max Membership
Enjoy the privilege when you shop online (app/website) or at any of our stores.
Enjoy the privilege with family & friends together! All you have to do is share your registered mobile
number with them. This number will act as your membership number.
Benefits can be availed on 2 orders per month & 12 orders per year for every individual mobile number.
The 1 year Gold Max Membership is valid for 365 days from the date of purchase.
Membership cannot be returned or refunded.
To avail Buy 1 Get 1 Free, both products need to be added to cart.
Buy 1 Get 1 Free is valid on the following eyewear brands: Vincent Chase, Lenskart Air, John Jacobs,
Hooper & Fossil.
Gold Max cashback CANNOT be redeemed solely on contact lenses.
It can be availed if Aqualens contact lenses are bought alongside sunglasses or eyeglasses.
In other words, cashback can be redeemed on the entire cart if it includes both Aqualens contact lenses
and sunglasses/eyeglasses.
10% cashback on the first purchase.
5% cashback on all subsequent purchases (future orders).
100% cashback redemption.
The customer is eligible for 10% LK cashback on the first order only when Gold Max and other products
are purchased together.
If the first order includes only Gold Max, and additional products are purchased in a subsequent order, it
will be treated as the second order, and only 5% LK cashback will apply.
Cashback will be credited to your LK cash+ wallet after 30 days from your estimated date of delivery,
provided you do not cancel or return the order.
Cashback will be valid for 365 days from the date of credit or Gold MAX membership end date, whichever is
lower.
Cashback can be redeemed only on Eyeglasses, Sunglasses, and Contact lenses (when purchased with
eyeglasses/sunglasses). Cashback will not be redeemable on Aqualens contact lens-only orders.
Benefits and Terms & Conditions Gold Pro Membership
Enjoy the privilege when you shop online (app/website) or at any of our stores.
Enjoy the privilege with family & friends together! All you have to do is share your registered mobile
number with them. This number will act as your membership number.
Benefits can be availed on 2 orders per month & 12 orders per year for every individual mobile number.
The 1 year Gold Max Membership is valid for 365 days from the date of purchase.
Membership cannot be returned or refunded.
To avail Buy 1 Get 1 Free, both products need to be added to cart.
Buy 1 Get 1 Free is valid on the following eyewear brands: Vincent Chase, Lenskart Air, John Jacobs,
Hooper & Fossil.
Gold Max cashback CANNOT be redeemed solely on contact lenses.
It can be availed if Aqualens contact lenses are bought alongside sunglasses or eyeglasses.
In other words, cashback can be redeemed on the entire cart if it includes both Aqualens contact lenses
and sunglasses/eyeglasses.
10% Cashback on Your First Order.
5% Cashback on Your Second Order onwards.
10% Discount on Aqualens Products.
Free Lens Replacement: You can replace your lenses once for free by paying 199 fitting fee, no
questions asked. Lens replacement is available for up to the price of the highest lens in the cart at the
time of purchasing the PRO membership.
Upgrade Flexibility: If you want to upgrade your lenses during a replacement, you only pay 30% of the
price difference.
This is valid for all eyeglasses and power sunglasses bought during the Gold PRO membership period. Not
applicable on Contact Lens, Zero Power Sunglasses, NPR, Accessories and Lens only orders.
Prices
Membership
1 Year
2 Years
Gold
₹500
NA
Gold Max
800
1. Standalone Gold Max Price: Rs 6000 for 2 years
2. If purchased with the product: 10% of the product value maximum up to Rs. 6000 or a minimum of
Rs. 200 whichever is higher.
Gold Max Pro
NA
Non-Members: Pay 20% of the total cart value (e.g., Rs. 1040 for a Rs. 5200 purchase).
Existing Gold Members: Pay 15% of the total cart value (e.g., Rs. 780 for Rs. 5200).
Existing Gold MAX Members: Pay
10% of the total cart value (e.g..
Rs. 520 for Rs. 5200).
Maximum capping of 6000 for Gold Pro membership.
BOGOGO Terms & Conditions
Orders purchased under the Buy 2nd Later offer are not eligible for refunds.
Users can avail this benefit within 30 days from the date of the first order placement.
A shipping charge of Rs.50 will be applicable on the second order placed under this offer.
Voucher will be issued once the order with the applied '2ndLater' code is successfully delivered.
Customers can avail of the "Buy 2nd Later" benefit under the BOGOGO offer, subject to a monthly usage
limit.
Each voucher code is valid for one-time use per order. Any unused or remaining balance will
automatically expire and cannot be carried forward.
If the selected product is priced lower than the voucher value, the difference will not be refunded or
credited.
If the selected product exceeds the voucher value, the customer must pay the difference at the time of
purchase.
If the price of a product changes between the original order and the future selection (even for the same
product ID or lens package), the customer will be required to pay the price difference.
Expired voucher codes cannot be reactivated or used under any circumstances.
The voucher expiry date will be clearly displayed within the customer application. Extensions to the
expiry date will not be granted.
Users can avail this benefit within 30 days from the date of the first order placement.
The company reserves the right to modify the Terms & Conditions of the offer at any time without prior
notice or customer notification.
FAQs
We offer glasses in 5 frame sizes: Extra-Narrow, Narrow, Medium, Wide & Extra-Wide. Click here to know your size.
80% - 90% of our customers find a medium-sized frame to be the best fit.
We are committed to providing you with high-quality eyewear at your convenience. If you’re worried about the
fit of the frames you bought online, here’s what you can do: You can collect them from the nearest Lenskart
store & ask the store staff to fix any fit/alignment issues. Our team will be happy to make any adjustments
then & there.
In the rare event that you do not like a product, you can request a
refund/exchange directly from your Lenskart app. You can schedule a free
pick-up, ship the order back to us or drop it at your nearest Lenskart store. We have a “no questions asked”
return policy within 14 days of you receiving the order.
For more details, click here.
No, not every power fits every frame. Power compatibility is mentioned for each of our frames. When you
choose a frame you like, you can check the powers it is compatible with on the product page.
You can submit your power details after completing the purchase in a number of ways - by uploading a picture
of your prescription, manually entering it online, or requesting a callback from our team.
It is okay if you do not have your prescription handy. You can update your prescription within 7 days of
purchasing any eyewear. Simply place the order and provide your power using the links shared in the SMS &
email sent to you post-order completion.
In order to find out your power, you can opt for an eye test at Lenskart. You can either visit your nearest
store for a free eye check-up or book a
home eye test for only ₹99! The safe & thorough
12-step eye test will be done by a certified optometrist with the latest equipment, who’ll provide the
prescription immediately after the check-up.
You can see how the frames look on you through our Virtual
AR Technology (available on the app & website). Simply follow the instructions & get a 180° view of
yourself in your favourite frames.
Additionally, you can visit any Lenskart store or experience Lenskart@Home—where you can try & buy from 150+
frames, all from the comfort of your home.
Based on the product & power you choose for your location, our delivery timelines will vary. Our estimated
delivery timelines for different types of eyeglasses are shown below:
Zero power: 2-3 days
Single vision: 3-7 days
Bifocal/Progressive: 7-10 days
Yes. We offer a 1-year warranty on all our glasses. To know more about what is covered in warranty, click
here.
Yes, we have the provision for repairing damaged glasses, depending on the extent of the damage. Visit your
nearest Lenskart store with the damaged product & our team will be happy to help you.
In case a product cannot be repaired, we will give you a free replacement if you are covered under the
insurance policy.
Yes, we offer vision insurance to cover accidental damage/breakage of eyeglasses/sunglasses at just ₹199!
The insurance provider is Reliance General Insurance Company Limited (RGICL).
You can avail our exclusive loyalty program by clicking here or visiting your
nearest store. To know more about the amazing benefits of being a Gold Member, click here.
You can cancel your order before it has been shipped by clicking on the “Contact Us/Need Help” section on
the Lenskart app/website. Please note, we custom-make every lens specifically for you. However we offer easy
cancellation options as listed below so you can enjoy a 100% risk-free shopping experience.
If your order is out for delivery per the status on the app, cancellation is not possible. You may
refuse to receive the order when the delivery partner contacts you/reaches your address. Once the returned
product is received by us, your exchange/refund will be initiated.
Click here to find your nearest store or enable your location on
the Lenskart app to find the store closest to you.
You may collect your order from the store or request the store team to ship it to your preferred location.
Yes, absolutely. While placing your order online, you can mention that you wish to collect your order from
the nearest store.
At Lenskart, we strive to deliver your order as quickly as possible. We sincerely apologise if an order is
taking too long to arrive. This could be due to multiple factors, such as quality check failure, logistical
issues with external courier partners, etc.
No, we have multiple third-party delivery partners across India.
As per the financial procedures & accounting principal the total billed amount shall be distributed amongst
the products governed under the BOGO offer with 50% discounted value of each. This enables the customer to
make further transactions on both products such as insurance claims.
Yes, you can, provided the Store Credit value matches the price of the exchanged product. If the product
price exceeds your available SC balance, you'll need to place a new order, where you can apply your Store
Credit and pay the remaining amount.
If you want to escalate Lenskart Complaints you can contact us at 1800-202-4444
or chat with us at lenskart.com/support
LK cash plus cannot be used on contact lenses or any other accessories available on our application or
website, it can be used to purchase eyeglasses and sunglasses only.
Unsubscribe
We’d love to stay in touch and & keep you updated on our latest collections, exciting offers, store launches
and more! However, if you feel overwhelmed by these or wish to take a break, you can unsubscribe using the
following method:
Account Information section (app/website)
You can opt to stop receiving Whatsapp notifications/SMS/Emails/App push alerts.
Simply click on “Manage Notifications” under the Account Information section & select the channel(s) you
wish to stop receiving notifications on.
Need More Help?
Still have unanswered questions? Don’t worry! Our experts are always here to help.
