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T&Cs FOR 24 HOUR DELIVERY OR FREE OFFER
What is this offer valid on?
  1. Valid only on limited in-stock contact lens products affixed with “24 hour delivery or free sticker”
  2. Valid only in metro cities - Mumbai, Delhi, Chennai, Kolkata, Hyderabad, Bengaluru, Pune - excluding National Holidays & Sunday
  3. The offer is valid only on purchases made at www.lenskart.com or on the Lenskart app, with eye powers mentioned
  4. 24 hour delivery will be valid only on products purchased up to 1PM on the day the order is being placed. (24 hour delivery means that it will be delivered by midnight of the next day (e.g., if a customer orders on day T up to 1PM, all deliveries up to midnight of day T+1 will be considered as delivered in 24 hours / compliant with the offer)
  5. Offer is not valid on orders containing contact lens solutions, whether bought stand alone, or in conjunction with a contact lens product
  6. Shipping charges will apply
  7. For toric OR astigmatism products – 24HOUR OR FREE is applicable on Sph upto -4.00, Cly .075,1.25,2.25 and Axis 10,20,80,90,100,160,170,180 only.
  8. Plus powers not included
T&Cs FOR 3 DAY DELIVERY OR FREE OFFER
What is this offer valid on?
  1. Valid only on limited in-stock contact lens products affixed with “3 days or free sticker”
  2. Valid only in metro cities - Mumbai, Delhi, Chennai, Kolkata, Hyderabad, Bengaluru, Pune - excluding National Holidays & Sunday
  3. The offer is valid only on purchases made at www.lenskart.com or on the Lenskart app
  4. Lenskart store(s): The offer is valid only on purchases made at lenskart store(s) with 3orFREE poster on Contact Lens shelf
  5. The offer shall be valid on 100% prepaid orders only
  6. 3 Day delivery will be valid only on products purchased up to 4PM on the day the order is being placed. (3 day delivery means that it will be delivered by midnight of the 3rd day (e.g., if a customer orders on day T up to 4PM, all deliveries up to midnight of day T+3 will be considered as delivered in 3 days / compliant with the offer))
  7. Offer is not valid on orders containing contact lens solutions, whether bought stand alone, or in conjunction with a contact lens product
  8. For color contacts – 3ORFREE is applicable on planos only
  9. For toric OR astigmatism products – 3ORFREE is applicable on Sph upto -4.00, Cly .075,1.25,2.25,2.75, and Axis 10,20,80,90,100,140,170,180 only.
  10. Plus powers not included
How can I claim a refund if my product is late?
  1. Refund claims shall be valid only if they are claimed within 2 days from receipt of the product that was delivered late
  2. In case the company is unable to comply with the offer, the company shall refund the price paid by the customer for that particular order
  3. In case the order is late as per the terms defined above, the customer can claim a refund by writing to support@lenskart.com
  4. In case of refund, the refund shall be made by the company through the same channel the payment was originally accepted by the company within 14 days from the date the claim is raised
  5. If the customer is not available up-till the first check-post of the premises of the designated delivery address/ at the designated delivery address or unavailable to accept delivery for any reason, or if the customer is not reachable, the company shall not be held liable and the offer shall stand cancelled
  6. Any delays caused due to incomplete or incorrect order related information, including but not limited to customer address, payment, power/prescription, etc. or any change in the same by the customer after placing the order, shall invalidate any claims under this offer
  7. In case the payment has been made through any financial service provider, eg. other online payment gateways, etc., then the purchase will be concluded subject to disbursement of the amount from the respective bank/ financial service provider which will be solely at their discretion
Other Terms:
  1. The customer can order up-to a maximum quantity of 4 stock keeping units (SKUs) per order. Quantity restrictions apply
  2. Order can be placed for contact Lens product(s) under 24 Hour/ 3 or FREE even if they’re not readily available at store. However, it’ll be delivered only at customer’s doorstep.
  3. In case of any force majeure event, an act of God which is beyond the control of the company, this offer shall automatically stand withdrawn
  4. Limited period offer
  5. No two offers can be clubbed together unless specified otherwise
  6. Pictures and photographs shown are visual representation/ indicative only and may not be as the actual product
  7. Offer is valid till the stocks lasts
  8. The offer & prices are subject to change without prior notice
  9. The offer available under this scheme are promotional offer(s)
  10. The company reserves the right to withdraw and/or refuse payments for current offers (paper or digital) due to fraud or errors including but not limited to counterfeiting, unauthorized distribution, significant data errors or system security breaches
  11. In case of any dispute decision of the company shall be final & binding