It usually takes between 5-10 working days for an order to be delivered. Orders are processed upon receipt of a valid prescription. 

• Order processing: 1-3 working days
• Shipping: 4-7 working days

The best way to track your order is to download the Lenskart app, and go to the 'Your Orders' section. 

Your order could be part of a split shipment. As items have different processing times, we process items and ship them out as soon as they're ready. This is to ensure you receive your items as soon as possible.

If you still can't find the email, contact us atsupport.th@lenskart.com with your:

1. Name
2. Contact number
3. The email address you used to place the order
4. The date of purchase

We will resend the order confirmation to you once we have received your details.

• 14 days exchange from date of collection only on Frame Fit Issues and Customer Preference. (Terms and conditions apply*)




• Items purchased under any Lenskart special promotional campaign are not eligible for return or refund, unless otherwise stated in the specific campaign's terms.




• Items received under the Gold Max membership Buy 1 Get 1 Free benefit remain eligible for exchange, return, or refund under Lenskart's standard policy.




• Clearance items are not eligible for return or refund under any circumstances.




• In the case of manufacturing defects, Lenskart will review the cause of such cases individually, and the store's decision shall be final.
  Power Warranty only applies when the prescription was tested by Lenskart. If a customer uses an external prescription to place an order, Lenskart will not warrant the power. Customers are advised to verify their order details, prescription, and product specifications before completing payment and collection.




• Lenskart reserves the right to amend these terms at any time without prior notice.




• If there is an issue with your product.  

  
  

  Do contact us at support.th@lenskart.com if you have other questions. 

  
  

  Terms and conditions apply*

You don't need your prescription details to place an order. You can select your frames and lenses now and enter your prescription later (for prescription orders). If you don't have your prescription yet, you can book a free eye test at any Lenskart store.

Orders are processed upon receipt of a valid prescription. To prevent delays in receiving your order, we recommend sending us your prescription within 10 days of purchase. If a prescription is not received within 30 days, your order will be cancelled and you will be issued a full refund.

Don't have a prescription? Book an appointment at any Lenskart store for a free eye test. 

Already have your prescription? Submit it here 

Your prescription will be verified by a certified optician. If any information is incorrect or incomplete, we will reach out to you for details. If you're still unsure, you can get a free eye test at any Lenskart store.

Yes! We cater to a wide range of prescriptions, including high power prescriptions of up to ±6.00D/-2.00DC. Visit any Lenskart store for a free eye test.

Lenskart Gold Max membership gives you access to unlimited Buy 1, Get 1 Free on all eyeglasses and sunglasses at just 500 THB for 2 years. Share it with your family & friends - each frame can be used for a different person / prescription. Get access to thousands of styles in stores or online!

The mobile number provided for your order will be used as registration for your Gold Max membership and cannot be amended once confirmed. Lenskart Gold Max membership is non-refundable. 

We reserve the right to change these terms and conditions at any time without prior notice.

The validity details of your membership is visible in the "Profile" section of the website and app, directly below your name and phone number.

You will get the Buy 1 Get 1 Free benefit. But you will not be eligible for cashback.

To provide the best customer service and as part of legal guidelines, a custom consultation and fitting are required with a licensed optician for any purchase of progressive eyewear. The showroom is an appointment-only space at selected Lenskart stores dedicated to assisting Lenskart customers who are interested in purchasing multifocal eyewear online.  

The showroom is available at these Lenskart stores:  

Orders with progressive lenses placed online are considered conditional purchases, and will only be processed and shipped after a consultation with an optician at one of the showrooms is completed.  

Buying progressive eyewear is easy! You can shop as usual at any Lenskart store. Our friendly staff will assist you with your prescription. If you wish to purchase progressive eyewear online, please go through the following steps:

1. Download the Lenskart app

Eyewear with progressive lenses is currently available on the Lenskart app.Lenskart app.     

2. Pick your favourite frame    
Choose from our curated selection of stylish frames suitable for progressive lenses!

3.Proceed to checkout
You can choose to:

• Pay Now: reserve your frame selection before it sells out. ‍



• Pay Later: not ready to pay? You can complete payment at the stores. 

Note: Your order is not confirmed at this stage, and will only be processed after you finish your consultation at the stores.

 ‍4. Book an appointment ‍
Book a date for an eye consultation and custom fitting with an optician at one of our storess. It’s free!

 ‍5. Visit the Lenskart stores ‍ ‍
Get a personalised eye test with an optician for your prescription, including accurate measurements of your pupillary distance, pantoscopic tilt and habitual reading distance to ensure an optimal wearing experience. You can also try out the frames you selected to ensure the best fit for your face shape. Your order will be processed once you complete your consultation.

‍‍6. Collect your order ‍ ‍
Your order will be shipped to the stores once payment is confirmed. Pick up your order and get any final adjustments made to your frame. You’ll be rocking your new glasses in no time!

Yes, your order will be shipped together with your progressive glasses after you complete your appointment with the optician at our store.

Progressive eye prescriptions require special care, where an individual’s eye condition is tailored to their prescription. During this eye test, our optician will measure key unique personal features such as pupillary distance, pantoscopic tilt and habitual reading distance to ensure an optimal wearing experience. To follow legal guidelines and provide the best possible service, we require an appointment to see a Lenskart optician to ensure every detail of your prescription is correct and the frames you’ve picked are best fitted to your face.

Please email support.th@lenskart.com or drop us a Line message @lenskart_th. Alternatively, you can call any of our stores directly to reschedule.

You can always reschedule your appointment by emailing support.th@lenskart.com or drop us a Line message or call the stores directly. If we are unable to reach you, your order will be cancelled, and you will be issued a full refund if the 'Pay Now' option was used at checkout.

Comfort Guarantee (Prescription-Based Warranty).
Single Vision Lenses: Covered for power adjustment within 21 days after handover.
Progressive Lenses: Covered for power adjustment within 30 days after handover.

Lenskart has a 1 year warranty policy. All warranty exchange are only applicable 1 time.

These are covered under warranty: 

1.Frames 

• Frame Manufacturing Defects

2.Lens 

• Coating Defects

• Tinting Defects

• Lens Crazing, Lens Spotting

These are not covered under warranty:

• Missing Frames

• Bridge Split

• Frame Breakage due to personal negligence

• Lenses Scratches, Breakage, Warping, Thickness

• Degree based on power specified by the customer or a doctor’s prescription

• Damage of Frame and Lenses due to Excessive exposure of heat, pressure, collision, water and other human factors

Lenskids:

• 1 time exchange within 1 year for prescription only

• For children up to 16 years old

• Only applicable for Lenskart Lens and Myopia Control Lens

Both tiers receive free prescription glasses (frame + anti-glare lenses worth 2,000 baht). For 8km, a lens upgrade of at least 1,000 baht is required — paying 1,000 baht gets you glasses + blue-light filter lenses worth 3,000 baht. For 12km, no lens upgrade is needed but a 300 baht assembly fee applies, plus an optional 60% discount on Transition lens upgrades. Sunglasses and contact lenses are excluded from both tiers.

20,000 steps = 12km. 12,000 steps = 8km. 6,000 steps = 3km. A free eye test is not part of this campaign's rewards.

Yes. The 12km tier grants free glasses (frame + anti-glare lenses worth 2,000 baht) with only a 300 baht assembly fee — even if your two eyes have different prescriptions, there is no additional charge. An optional 60% discount on Transition lens upgrades is also available.

No registration needed. Simply complete your run or walk, then visit any Lenskart store and show your activity result in your tracking app to redeem.

Any of the following apps are accepted: Strava, Nike Run Club, Apple Health, Whoop, Apple Watch, Garmin, or other health apps. The distance must be achieved within a single day (including multiple sessions on the same day, e.g. morning + evening), and the account name in the app must match the person showing proof. Treadmill runs are also accepted.

There is no quota limit. You can run and redeem at any time within the campaign period (25 May – 28 June 2026).

No pace requirement. Any pace counts as long as the target distance is completed within a single day and recorded in an eligible app. Treadmill running is accepted too.

You cannot accumulate across multiple days. However, you can split the distance within the same day — for example, running 6km in the morning and 6km in the evening on the same day is perfectly fine. Just show the app result for that day.

Yes, walking counts. The campaign includes walking. Any walking or running recorded by an eligible app in a single day is valid.

Yes, this is possible. However, the person who ran must come to the store in person to show proof of their result — they cannot just send a screenshot via someone else. That said, Lenskart encourages everyone to get out and run themselves!

Correct. For the 8km tier, you pay 1,000 baht and receive glasses + blue-light filter lenses worth 3,000 baht. For the 12km tier, you pay only a 300 baht assembly fee to receive glasses + anti-glare lenses worth 2,000 baht, with no lens upgrade required.

You can visit any of our Lenskart stores to get your Free Lens Replacement Service!

• Customers may bring frames from any brand for lens replacement.
• Except for Rimless frames and Half rim frames. The frame has to come with the original undamaged lens.
• The complimentary lenses are Premium Anti-Glare 1.56 index lenses, suitable for all prescription powers within the supported range.

Supported prescription range:

• Myopia (short-sightedness): up to -13.00
• Hyperopia (long-sightedness): up to +8.00
• Astigmatism: up to -6.00

Customers who wish to upgrade their lenses will receive a 50% discount on the upgrade.

The 300 THB is a lens fitting and installation fee per frame.

There are no additional charges for the prescription lenses included in this promotion.

You can choose between the 1.56 Index Premium Anti-Glare Lens or the Non-Anti Glare Normal Corridor Progressive Lens.

No, there are no additional charges.

No, there is no charge.

Eye tests are complimentary at all Lenskart stores.

Your glasses will be ready between 5-7 working days. You will be informed via SMS once it’s ready for collection. The exact delivery date will depend on the lenses you choose.

The Frame Trade-in Voucher allows you to bring your old frames and exchange them for new frames with special benefits.

You can choose one of the following options:

• Select frames in the ฿2,000 price range with free powered lens fitting and premium 1.56 anti-glare lenses.
• Or enjoy 40% off any other frames of your choice including lens upgrade options.

Simply walk into any Lenskart store to redeem this promotion.

All brands and frame types are accepted, regardless of condition.

Yes, free eye examination is included at all stores.

Yes, you may upgrade to other lens options with 40% discount on lens package.

Please bring the frames you wish to use for frame trade in service.

Buy 2nd Later is a new feature that allows you to pay under the Buy 1 Get 1 promotion, receive your first pair immediately, and redeem or select your second pair within 30 days from the date of the first purchase.

Customers can redeem their second pair within 30 days after purchasing the first pair.

A voucher will be issued for the complimentary second pair, which can be redeemed in-store or online.

For Gold Members

Gold members can enjoy the free second pair benefit via the Lenskart app or at any Lenskart store.

The second pair must be redeemed within 30 days from the date the first pair is collected.

The complimentary second pair must be of equal or lower value than the first pair purchased.

If the selected second pair has a higher price than the first pair, the customer must pay the price difference.

Buy 1 Get 1 (BOGO): Returns and exchanges are allowed according to the standard policy.

Buy 1 Get 1 Later: Exchange only. Returns and refunds are not permitted.

You can redeem at any Lenskart branch — no restriction to specific locations. Just visit the store and show your running/walking result from an eligible app.

You can redeem at any Lenskart branch. For the full branch directory, visit the Lenskart website or ask in-store.

Bangkok-area campaign branches include: Spell Future Park (fl.1), Central Westgate (G), Central Chaengwattana (G), Samyan Mitrtown (fl.1), Fashion Island (fl.2), ICS (fl.1), Lotus Bangna-Trad (fl.2), Silom Complex (fl.2), Century Victory Monument (fl.1), Terminal 21 Rama 3 (fl.1), Robinson Samut Prakan (fl.2), Market Village Suvarnabhumi (fl.1). Since any branch can redeem, check the website for a complete list.

Pattaya: Terminal 21 Pattaya (fl.1). Rayong: Passion Rayong (fl.1). Khon Kaen: Central Khon Kaen Campus (fl.1). Since redemption is available at any Lenskart branch, check the website for the most up-to-date full list of locations.

Yes. The Khon Kaen branch is at Central Khon Kaen Campus, floor 1.

Line Offical Account: @Lenskart_th

Call us: +66 2026 9484

Email us: support.th@lenskart.com

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