Strengths & Advantages
Wide frame selection & stylish designs: Lenskart’s catalogue includes a variety of trendy frames across sub?brands like John Jacobs, Vincent Chase, Lenskart Air, and more—often praised for offering fashion-forward styles at affordable prices .
Affordability with offers: Customers frequently highlight cost savings, especially during B1G1 and gold membership promotions, which can make glasses as low as ?2,000–3,000 per pair .
Convenience: Includes onsite eye tests at stores, try-at-home kits, virtual tools, and online ordering with streamlined delivery—often cited as convenient even for first-time eyewear users .
?? Common Complaints
Variable quality & durability: Numerous user accounts describe frames and lenses as fragile or prone to scratching. A Reddit user wrote that their “Phonic smart glasses … broke in 5 days” and support later refused warranty citing breakage . Another thread called the overall quality “complete cheap trash” and recommended Titan Eye+ over Lenskart .
Inconsistent service and refund issues: Customer care is often criticized as hard to reach or unhelpful—for example, disputes over B1G1 offers, order cancellations, or delayed replacements offer recurring frustration in user reports . Reddit users describe billing mistakes, missing credits, and unclear communication during returns .
Mixed prescription accuracy: Some customers reported incorrect lens insertion (e.g. misaligned cylindrical axis), resulting in headaches and poor vision, requiring checks with ophthalmologists .
