RETURN, REFUND OR EXCHANGE POLICY
The Company provides you a return, refund or exchange opportunity on your purchase through the website, in the event you are unhappy you’re your purchase provided you meet with the following conditions:
(a) The request for return, exchange or refund should be raised within 14 (fourteen) days of the receipt of the products from our Website;
(b) The price tag and any other identification tag, the invoice and the original packing must be intact and sent back;
(c) The product should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable;
(d) You need to mention your order number, the date of order and your date of receipt;
(e) Ensure that the return package is appropriately sealed and sent to the Company as any damage in transit will continue to be your responsibility and this policy will cease to be applicable;
(f) The Company has a dedicated team which will check the returned products and their decision of your request will be final to accept or reject;
(g) In case your request is accepted by our team, and you have paid through Payback points, we would refund in the form of Store Credits of the same value which you could use against your next purchase.
(h) To request for a return, refund or exchange, please contact our customer care at +91-8860004379 or mail us at [email protected] and we will get in touch with you.
Following are the additional requirements for specific products:
(a) For Bags: Ensure all components are intact included any beads, threads, glass motifs, zips, buckles, etc. The bags must be unwashed and there should no stains.
(b) For watches: Ensure no scratches are made. All screws, paraphernalia, stones, crystals etc., which were embedded, should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any.
(c) For glasses: Ensure no scratches are made. The frames should not be bent or twisted. All screws and any embedment should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any.
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above.
As stated you could get Store Credits which could be used against your next purchase with us. If this is not applicable, you could exchange the purchase product for a different product of the same value or a higher value. No difference will be paid in case the exchange is made for a product of a lower value. The option will be communicated either via an e-mail provided by you to us or through a contact number which you have notified us. The Company is not responsible for any incorrect or mis-leading contact details. You will have a period of 7 (seven) days to confirm your decision to us. In the event we do not receive any communication from you then your opportunity to obtain a Store Credit, return or exchange will lapse.
Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to Your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the original manufacturer /producer/reseller, the Company would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Company may provide reasonable assistance in this regard.
This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.
DELIVERY AND CANCELLATION
(a) The Company expressly disclaims any guarantee of exactness as to the finish and appearance of the final Product/s as ordered by you based on the display on the Website/s. The quality of any Product/s, Services, information, or other material purchased or obtained by you through the Website/s may not meet your expectations. There may be alteration with respect to you Order. This will be intimated to you by the Company. If you do not agree with the same, the Company will provide you an opportunity to wither receive Store Credits to be redeemed against the purchase of the alternative Product of the same value.
(b) Title and risk of loss for all Product/s ordered by you shall pass on to you upon the Company’s shipment to the shipping carrier.
(c) The Company will make the delivery on a ‘best effort’ basis after acceptance of your order. Subject to events beyond the Company’s control, the Product/s will be shipped within 7 days of the acceptance of the order.
(d) The Company will communicate the dispatch details to you and will ship the Product/s to the mailing address provided by you while placing the order. If you do not receive the Product/s within a reasonable period of time, you should immediately notify the Company.
(e) You have an obligation to forthwith check the Product/s for accuracy upon receipt of the same.
(f) The Company reserves the right to cancel an order in case the order request is not acceptable to the Company. Upon such cancellation, the Company will offer store credits to you. Any such cancellation shall be at the sole discretion of the Company and you will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Product/s, in accuracy in Product or pricing information or due to reasons of any fraud or wrong usage of payment mechanism adopted by you. Any cancellation will be intimated to you by the Company.
(g) In the event you desire to cancel any order, then, such cancellation must be done prior to the dispatch of the Product/s to you. Once dispatched, the Company will not accept any cancellation request from your end.
(h) The Company will provide you an opportunity to receive and redeem Store Credits in case you have paid through Payback points.