14 DAY, EASY RETURN POLICY
Lenskart is committed to providing you great quality products at affordable prices.In the rare case that you aren't fully satisfied with the product, find the product is not 'As described' on our website, or is received in a 'damaged' condition, we allow you to Initiate a return within 14 days of delivery.
Once received back at our warehouse in its original condition, along with the invoice, you will receive a store credit or a refund for the full amount
HOW DO I RETURN PRODUCT?
Follow these easy steps to complete your return:
Call us on +91-9999899998 to initiate your return & confirm the mode of returning the product to us.
100% Free Pick-up service: Available in select cities.
Call us at +91-9999899998 to select your this option.
We would arrange a pick-up at your location within 3-5 days thereafter.
Reimbursable Delivery by a courier of your choice
Select any courier service of your choice to return the product back to us.
Kh. No. 29//24/2/, 25/2/1, 30/4/1, 5/1, 5/2, 6/1/1, 6/1/2
situated at the Revenue Estate of Village Begumpur Khatola
Tehsil and District Gurgaon, 122004
We will reimburse upto Rs.100 towards your shipping costs, subject to your product being received back in its original condition.
Store credit is like currency and can be used against any purchase on Lenskart.com or at any of of our stores.
If you would like your money to be instead of store credit, please email us at [email protected] or call us at 09999899998.
Note:You must have initiated the return process within 14 days from receipt of your product.
CAN ALL PRODUCTS BE RETURNED?
We want you to be 100% satisfied with our products. In general, we all accept returns for all our products,per the policy above, with the following exceptions:
WHAT IF I RECEIVE A DAMAGED OR BROKEN PRODUCT?
While our 3-step quality check ensures that each product reaches you in perfect condition, in the unlikely event that you receive a product that is damaged, broken, or not what you ordered, Lenskart is there for you!
IN CASE I CHOOSE TO GET MY MONEY BACK POST-RETURN, HOW DOES THE PROCESS WORK?
Please follow the steps highlighted above to return your product.
Once the product has been returned to us in its original condition, we will refund the money back to you via the original mode of payment.
ON AVERAGE, HOW LONG DOES IT TAKE FOR MY RETURN TO BE COMPLETED?
Based on the return method chosen it normally takes 10-16 business days for you to get a store credit or refund issued against your return, assuming that the product is received back to us in its original condition. Here's how it works:
1. PICK-UP OF PRODUCT (6-10 DAYS)
3-5 days to pick up your product + 3-5 days to deliver back to our warehouse [Total:6-10 days]. [Note: This time may vary if you choose your own courier to return the produuct]
2. QUALITY INSPECTION AT WAREHOUSE (1-2 DAYS):
Once reveived at our warehouse, we take up to 2 days for the quality check of the returned product.
3. CONFIRMATION CALL (1 DAY):
Post quality check, we will call you to confirm receipt and issue store credit immediate.
4. REFUND OF MONEY (IF APPLICABLE): 2-3 BUISINESS DAYS
For cash refunds, it may take up to 2-3 business days to initiate the refund. It could take up to 3-4 business days for the money to be returned to your bank account, depending on your bank.
We custom make each lens specifically for you - we can't reuse a lens cut for you, for anyone else, should you choose to cancel your order. However, we want you to be able to try Lenskart 100% risk-free. Thereafter, if you would like to cancel your order before if has reached you, for any reason you, please choose one of the following methods:
In both cases, you will receive an email confirming the cancellation of your order.